AI for Administration
In development. The draft curriculum below shows the direction and may change. Register your interest to hear when it opens.
A practical program for administrative professionals that applies AI to correspondence, meeting preparation and follow-up, scheduling and coordination, documentation, information management and recurring reports, with accuracy and confidentiality checks built into every task.
For: Executive Assistants, Office Administrators, Administrative & Operations Coordinators and more
Who this programme is for
A practical program for administrative professionals that applies AI to correspondence, meeting preparation and follow-up, scheduling and coordination, documentation, information management and recurring reports, with accuracy and confidentiality checks built into every task. Draft curriculum, in development.
- Executive Assistants
- Office Administrators
- Administrative & Operations Coordinators
- Team & Project Coordinators
- Administrative Staff Beginning Their AI Journey
The work problem
“I do a repeated task from scratch every time.”
Other situations Administration teams describe
- “Meeting outputs disappear or have unclear owners.”
- “I spend time searching for current procedures.”
Where AI can help
- Documentation
- Reporting
- Information management
- Process support
Human in the lead: Check names, dates and commitments before anything is sent.
Illustrative situations, not research findings.
What you will learn
Six capabilities this program is designed to build for administrative professionals.
01
Write Faster
Draft emails, letters and communications with AI, then check tone, names and commitments.
02
Run Sharper Meetings
Prepare agendas and turn notes into clear actions with owners and follow-ups.
03
Organize Information
Summarise documents and keep procedures current and easy to find.
04
Report With Confidence
Prepare recurring reports with AI and verify every figure before it is shared.
05
Automate the Repetitive
Build simple workflows that take repeated tasks off your plate, with a person reviewing what matters.
06
Work Safely
Protect confidential information and follow your organization's AI policies.
Draft curriculum
10 draft modules, in development and subject to change.
01AI for Administrative Work: Foundations & MindsetHow AI is changing administrative work, Human + AI collaboration, and redesigning tasks rather than just automating them.
Topics
- AI at work
- Human + AI collaboration
- Redesigning tasks
You may produce
- Map of AI opportunities in your administrative work
02Prompting for Everyday Administrative TasksStructured prompts and reusable templates for recurring requests.
Topics
- Prompt anatomy
- Reusable templates
- Iteration
You may produce
- Reusable prompt library for recurring tasks
03Correspondence & Business CommunicationDraft and improve emails, letters, notices and internal communications with the right tone.
Topics
- Professional emails
- Tone control
- Internal communications
04Meetings: Preparation, Notes, Actions & Follow-upPrepare agendas and briefs, summarise discussions and turn notes into owned actions and follow-ups.
Topics
- Meeting prep
- Summaries & action items
- Follow-ups
05Scheduling, Coordination & Task PlanningUse AI to plan, prioritise and coordinate tasks, events and deadlines.
Topics
- Task prioritization
- Coordination
- Planning
06Documents, Procedures & Information ManagementSummarise, extract and organise documents; keep procedures current and information easy to find.
Topics
- Document Q&A
- Extraction & synthesis
- Knowledge management
07Recurring Reports & SpreadsheetsPrepare recurring reports and analyse spreadsheets with AI, checking every figure.
Topics
- Spreadsheet analysis
- Business reporting
- Figure checks
08Automating Repetitive Administrative TasksBuild simple AI-powered workflows for repeated tasks, with a person reviewing what matters.
Topics
- Workflow automation
- Repetitive-task elimination
- Human review points
09Responsible Use: Confidentiality, Accuracy & CheckingSafe handling of confidential and personal information, verifying names, dates and commitments, and following organizational AI policies.
Topics
- Confidentiality
- Verification habits
- Approved-tool boundaries
You may produce
- AI verification checklist
10Personal AI Workflow & CapstoneRedesign one recurring administrative task around AI and build a personal workflow and adoption plan.
Topics
- Workflow redesign
- Personal AI system
- Adoption plan
You may produce
- Personal AI workflow
- 30-day AI adoption plan
Want to hear when this programme opens?
Practical application
The workplace scenarios the program is designed around.
01
Workplace AI Briefings
Practical examples grounded in everyday administrative work.
02
Live Demonstrations
See real administrative tasks completed with AI from start to finish.
03
Prompt Labs
Build reusable prompts for your recurring requests.
04
Workflow Design
Redesign a repeated task around AI with human checkpoints.
05
Practice Challenges
Apply AI to correspondence, meetings, documents and reports.
06
Administrative Capstone
Redesign one recurring task and present your AI-assisted workflow.
Work you practise on
- Writing professional emails and business communication
- Meeting preparation, note-taking, summaries and follow-ups
- Scheduling and task prioritization
- Summarizing long documents and extracting key actions
- Keeping procedures and knowledge easy to find
- Preparing recurring reports from spreadsheets
- Automating repetitive administrative tasks
- Safe handling of confidential business information
What you create
Outputs named in the curriculum. What you produce depends on the format and your work.
Administrative Workflow Capstone
Redesign one recurring administrative task around AI: the prompt, the context, where a person checks names, dates and figures, and a 30 day adoption plan.
- Map of AI opportunities in your administrative work
- Reusable prompt library for recurring tasks
- AI verification checklist
- Personal AI workflow
- 30-day AI adoption plan
Tools and technology
The program focuses on approved workplace assistants, not a long list of new software.
- AI Assistants
- ChatGPT · Microsoft 365 Copilot · Gemini · Claude
- Productivity & Collaboration
- Microsoft 365 · Google Workspace · Teams · Outlook
- Meetings & Notes
- Copilot in Teams · Otter.ai · Fireflies.ai
- Automation
- Power Automate · Zapier · Make
Practice uses the tools your organisation has approved.
Programme format
- Level
- Applied
- Delivery formats
- Live Online · In Person · Enterprise Custom
- Modules
- 10
- On completion
- Certificate of completion
- Duration and schedule
- Agreed per format
AI for Administration for your team
Delivered for a team or a whole function, with examples, exercises and workflows built around your roles, approved tools and policies.
- Tailored to your approved AI tools and governance policies
- Custom scenarios based on your industry and functions
- Role-specific practice activities
Where to go next
More from AI for Your Role. Every programme has its own page.
- AppliedAI for FinanceEnhance financial analysis, variance commentary, forecasting models, policy compliance, and audit preparation using AI.Explore Programme
- AppliedAI for Operations & Supply ChainOptimize vendor evaluations, SOP creation, root cause analysis, process documentation, and operational reporting.Explore Programme
- AppliedAI for ProcurementImprove vendor evaluation, contract analysis, spend analytics, and supply chain risk assessment with AI.Explore Programme
Part of the AI for Roles collection.
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AI for Administration is coming soon.
Register your interest, or enquire about a version tailored to your team now.